1. General Principle
Upviro provides digital social media services (followers, likes, views, etc.). Refunds are considered only in the situations described below. By placing an order, you acknowledge that digital services may be subject to platform limits, drops, or delays that are outside our control. We do not refund for partial delivery or quality issues once delivery has started, unless we clearly failed to deliver as described.
2. When You May Be Eligible for a Refund
- Order not started: If your order has not begun processing within the time frame stated on the product page (e.g. 24–72 hours), you may open a support ticket to request a refund or re-run. We will verify and, if confirmed, refund to your account balance or reprocess.
- Complete non-delivery: If we did not deliver any part of the service (e.g. 0 of 1000 followers delivered) and the order is past the expected delivery window, you may request a refund via support. We will review and may refund the order amount to your account balance.
- Wrong link or duplicate order: If you placed an order with the wrong link or by mistake before delivery started, contact us as soon as possible. We may, at our discretion, cancel and refund to balance if we can stop the order in time.
3. When Refunds Are Not Given
- Add funds (wallet balance): Money added to your Upviro account balance is non-refundable. Use your balance to place orders. We do not refund unused balance to your payment method unless required by law.
- Completed or partial delivery: Once we have started or completed delivery (e.g. followers/likes were added), we do not refund for drops, removals by the platform, or “I changed my mind.” Results can vary by platform and are not guaranteed to be permanent.
- Platform actions: We are not responsible if Instagram, TikTok, YouTube, or any other platform removes followers, likes, or restricts accounts. No refund is given for platform policy enforcement.
- Chargebacks: If you dispute a payment with your bank or payment provider (chargeback) without first contacting us, we may suspend your account and pursue recovery. Please use our Support system first.
4. How to Request a Refund
Open a ticket in our Help Center with your order ID and a short explanation. We will review and respond within a few business days. Refunds for eligible orders are credited to your Upviro account balance unless we agree otherwise (e.g. in case of duplicate payment). We do not guarantee refunds to the original payment method.
5. Refund Timeframe
Refund requests must be submitted within 14 days of the order date (or of the expected delivery completion date for non-delivery). We may refuse requests made after this period. Balance refunds are applied to your account once approved; processing is usually within 24–48 hours.
6. Changes to This Policy
We may update this Refund Policy from time to time. The “Last updated” date at the top of this page will be changed. Continued use of our services after an update means you accept the revised policy. For important changes we may notify you by email or a notice on the site.
7. Contact
For refund requests or questions about this policy, use our Support center or Contact page. Our Terms of Service also apply to all orders and refunds.