Privacy Policy

1. Who We Are

Upviro operates the website upviro.com and the Upviro Social Media Panel. We provide social media growth services (e.g. followers, likes, views) for platforms such as Instagram, TikTok, YouTube, Twitter/X, Facebook, and Spotify. In this policy, "we", "us", and "our" refer to Upviro.

2. Information We Collect

We may collect the following types of information:

• Account data: email address, username, password (hashed), and any profile details you provide when registering or updating your account.
• Payment and billing: when you add funds or make a purchase, we or our payment providers may process payment details (e.g. card brand, last digits), billing address, and transaction history. We do not store full card numbers.
• Order and usage data: links or usernames you submit for orders, order history, balance, and log data related to your use of the panel and website.
• Contact and support: when you use the contact form, support tickets, or email us, we collect the content of your message and your contact details (name, email, etc.).
• Technical and device data: IP address, browser type, device information, and general usage data (e.g. pages visited) for security, analytics, and improving our services.
• Cookies and similar technologies: we use cookies and similar technologies as described in the Cookies section below.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account, process orders, and deliver our services.
• Process payments and prevent fraud.
• Respond to your support requests and contact form submissions.
• Send you service-related messages (e.g. order confirmations, security alerts) and, if you have agreed, marketing communications.
• Improve our website, panel, and user experience; analyze usage and fix technical issues.
• Comply with legal obligations and enforce our Terms of Service.

4. Sharing Your Information

We do not sell your personal data. We may share your information only in these cases:

• Payment processors: to process payments (e.g. card payments, PayPal, cryptocurrency). These providers have their own privacy policies.
• Service providers: with trusted partners who help us operate the website and panel (e.g. hosting, email delivery), under strict confidentiality.
• Legal and safety: when required by law, court order, or to protect our rights, your safety, or the safety of others.

5. Data Security

We use technical and organizational measures (e.g. encryption, access controls, secure hosting) to protect your data against unauthorized access, loss, or misuse. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services, resolve disputes, and comply with legal obligations (e.g. tax, anti-fraud). After account closure, we may retain certain data for a limited period in line with law and our internal policies.

7. Your Rights

Depending on your location (including under GDPR if applicable), you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data, subject to legal exceptions.
• Object to or restrict certain processing.
• Data portability (where applicable).
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a supervisory authority.

To exercise these rights, contact us via our Contact page or the email address on our website. We will respond within a reasonable time.

8. Cookies

We use cookies and similar technologies to:

• Keep you logged in and remember your preferences (essential cookies).
• Understand how the site is used and improve performance (analytics).
• Support security and anti-fraud measures.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the website and panel.

9. Third-Party Links

Our website may contain links to third-party sites (e.g. social networks, payment providers). We are not responsible for their privacy practices. We encourage you to read their privacy policies.

10. Children

Our services are not directed at individuals under 18. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us so we can delete it.

11. International Transfers and Governing Law

Your data may be processed in Turkey or other countries where our servers or service providers operate. By using our services, you consent to such transfer. This policy is governed by the laws of the Republic of Turkey, without prejudice to any mandatory rights you have under your local law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. Continued use of our services after changes constitutes acceptance. For significant changes, we may notify you by email or a notice on the website.

13. Contact Us

For privacy-related questions, to exercise your rights, or to report a concern, contact us via our Contact page or at the email address published on our website (e.g. info@upviro.com).